Privacy

Privacy Policy

Ed Joseph George Farms (“we”, “our”, or “us”) values your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website (https://www.edjosephgeorgefarms.com/), book a farmstay, participate in our integrated Pokkali farm tourism activities, or otherwise interact with us.

Inspired by global standard transparency frameworks, this policy outlines both our online digital parameters and offline on-property guest protocols.

1. Information We Collect

We collect information about you in a variety of ways depending on how you interact with our farm and digital services.

Information You Provide Directly

• Booking & Contact Information: Your name, email address, phone number, and billing/home address when you reserve a farmstay or book an experience.
• Payment Information: Payment methods, billing addresses, and related transaction details. Note: We utilize secure, industry-standard third-party payment gateways and do not directly store your credit card credentials on our infrastructure.
• Guest Preferences & Dietary Requirements: Information you choose to provide regarding specific culinary restrictions, logistical arrangements, or accessibility needs to customize your farmstay experience.
• Identification Documents: Copies of government-issued identification (such as a passport or local ID) required upon physical check-in for domestic hospitality compliance.

Information We Collect Automatically

• Device & Usage Data: When you access our website, our servers log standard data including your IP address, browser type, operating system, referral URLs, pages viewed, and access times.
• Cookies & Tracking: We utilize functional cookies to improve site navigation, streamline checkout flow performance, and remember voucher code mappings during the reservation sequence.

2. How We Use Your Information

We process your data to deliver a seamless agricultural and eco-tourism hospitality experience, explicitly to:

• Fulfill, modify, and manage your farmstay reservations and integrated Pokkali tourism itineraries.
• Analyze website interactions and performance data to optimize our checkout workflow automation.
• Provide dedicated guest support, deliver operational booking confirmations, and issue travel updates.
• Send seasonal updates, educational farm insights, or marketing newsletters, strictly subject to your explicit opt-in preference.
• Maintain security and fraud-prevention frameworks across our digital assets and physical farm acreage.

3. Information Sharing & Disclosure

We do not sell, rent, or trade guest personal information. Data sharing is strictly restricted to the following business paradigms:

• Service Providers: Trusted third-party vendors operating on our behalf to handle web hosting, system automation, message distribution, and payment processing.
• Legal Commitments: Competent public authorities or judicial bodies where disclosure is mandatory to fulfill regulatory hospitality logging or applicable regional laws.
• Property Safety: Enforcement instances necessary to investigate potential policy violations or safeguard the physical well-being of our guests, workforce, and farm ecosystem.

4. Data Security & Retention

We implement balanced technical and organizational safeguards to minimize risk against data loss, unauthorized access, or corruption. Personal data is preserved only for the duration required to satisfy operational booking fulfillment, clear statutory tax or audit windows, or resolve administrative disputes.

5. Your Rights and Choices

You maintain clear authority over your data privacy landscape:

• Access & Correction: You may request an export of your personal information or request updates to inaccurate or incomplete records.
• Marketing Opt-Out: Every promotional email includes an unambiguous "Unsubscribe" mechanism. You can also submit your opt-out details on our unsubscribe page to stop future marketing activities.
• Cookie Restrictions: You can configure your local web browser to reject cookies, though certain optimized checkout or autofill behaviors may become unavailable.

6. Contact Us

For questions, data access requests, or policy clarifications, please connect with our administration team: